Burrows Ethical & Medical

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With many years in the research business, both on the coal face and the shop floor we are well aware of the pit falls that can befall research and researchers.

Whether you require in depth research, quick ‘straw polls’ or  consumer product testing we  provide the right team for you.

We  offer a quality service at affordable rates.

All Market Researchers are fully trained and of IQCS standards. and in a lot of instances also CRB checked.

We offer a wealth of experienced hard working ladies and gents throughout the West Country and beyond to undertake a variety of surveys.

Mystery shopping – with over 800 experienced shoppers on the books you can expect a quick turnaround on projects.- a high proportion  of our shoppers also research so you can be assured paperwork is completed to a high standard and correct observations are made. We also operate covert video cameras – capturing the whole shopping experience on tape – this can often prove an invaluable tool – as a picture can say1000 words but you get them too at no extra cost ! J !

 We will provide a bespoke specialist service  for your hospitality and beverage, Financial Service, retail outlet or travel and tourism business  either as a covert or overt appraisal to assist your customer service  and staff training. Often a sale is lost or a re booking never made owing to insufficient or poor levels of training being applied by your sales staff.  We follow a philosphy of 'managing projects' and are not like some companies who simply post an internet invitation to anyone interested to apply to do 'X' or 'Y' or whatever the task is.

 


 

Mystery shopping is a most effective and efficient way of evaluating the performance of the staff and sales process from the perspective of the customer.

Mystery shopping highlights the weak areas, and also very importantly in this current trend can ensure whether staff are complying with company  and or statutory requirements.

Our shoppers offer a broad spectrum of expertise.

 



A fair proportion of our workers are ex forces or ex professionals . we pride ourselves in fitting the right shopper with the right scenario, to ensure a reliable and unbiased sample. We offer a wealth of experienced hard working ladies and gents throughout the Westcountry and beyond to undertake a variety of surveys.  Mystery shopping - with over 800 experienced shoppers on the books you can expect a quick turn around on  projects. A high proportion of our shoppers also research so you can be assured that paperwork is completed to a high standard and correct observations are made.   We also operate covert video cameras capturing the whole shopping experience on tape- this can often prove an invaluable tool as a picture can say a thousand words.  Mystery shopping highlights the weak areas and also very importantly in this current trend can ensure whether staff are complying with Company and/or Statutory requirements.

 




Burrows Ethical & Medical.......the best.



Who would look twice at this couple. Who could imagine that couples like this innocent looking pair, with many years experience of life are both experts on retail operations and management. A sample of what the man and woman in the street are looking for instead of someone with a degree who on paper is  knowledgeable but may in the real world know little. A service for real people  by real people..


We are Specialists in Hotel and Hospitality...